GENERAL RETURNS/EXCHANGES (the short version)*
We want you to love our products as much as we do. If for any reason you’re not 100% satisfied with your purchase within 30 days, just send it back (or stop on by the store) for an exchange or refund, whichever you prefer. If mailing a return, please include a short note explaining why the product did not meet your needs. We do not refund product from our 'sale' page, but in-store credit or an exchange are accepted.
With that said, there are few things we do not return for health or safety reasons:
used cycling/tri shorts/shoes/helmets
any product that has been user-altered
Our fantastic Saddle Demo Program is designed to remove the financial burden of finding the right bicycle saddle. We compliment our demo program with a '1 Month Comfort Warranty' on any saddle purchase.
We sell some of the highest quality triathlon gear on the planet, but sometimes bad things happen to good gear. If you feel like a product you purchased from us has a warranty issue, please contact us so we can make it right. Most of the product we sell comes with an extended manufacturer warranty. Please check the individual item for full warranty details.
Tri Town 1517 1/2 N. 13th St.
Boise, ID 83702
*Addition details of our return policy can be found at checkout.
Where can I receive my order?
Your orders will be sent to an address selected by you (home, work, etc. -never a PO Box) or you can pickup your purchase at Tri Town.
Can the delivery country be outside the United States?
No, we only ship to the US, including Hawaii and Alaska.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected. In-store pickups are available immediately (we only sell product we actually have in-stock). UPS Ground delivery times are typically 2-5 business days.
How much do I pay for delivery service?
Your shipping rate depends upon the weight and size of the product you purchase, as well as where you live in relation to TriTown. Your exact charge will be calculated at the time of checkout. We have a few options to help keep delivery costs down:
In-Store Pickup – FREE.
Purchases over $100 - FREE
How long does it take for my order to ship from Tri Town?
We ship all orders placed before 10am same day. All orders placed after 10am will be shipped no later than the next business day.
Can I track my order?
Yes. We will email you a UPS Tracking Number when we your product has shipped.
What is the shipping process?
If you choose to have an item shipped, you will first receive an order confirmation email. You will receive a tracking number with a link to the courier's web page when the order leaves our store. Finally, the courier will send you a text message or email to inform you of the delivery.
What is the in-store pickup process?
If you have chosen in-store pickup, your item will be pulled from the self and stored for you in our Customer Service Department. Please bring your order confirmation number and identification. If you place your online order the same day you intend to pickup your item, please call us at 208-297-7943 so we can make sure your item is ready for pickup when you arrive.