Where can I receive my order?

Your orders will be sent to an address selected by you (home, work, etc. -never a PO Box) or you can pickup your purchase at TriTown.

Can the delivery country be outside the United States?

No, we only ship to the US, including Hawaii and Alaska. 

How long will my order take to arrive?

Delivery times depend on the type of delivery selected. In-store pickups are available immediately (we only sell product we actually have in-stock). UPS Ground delivery times are typically 2-5 business days. 

How much do I pay for delivery service? 

Your shipping rate depends upon the weight and size of the product you purchase, as well as where you live in relation to TriTown. Your exact charge will be calculated at the time of checkout. We have a few options to help keep delivery costs down:

In-Store Pickup – FREE.

Purchases over $150 - FREE 

How long does it take for my order to ship from TriTown? 

We ship all orders placed before 10am same day. All orders placed after 10am will be shipped no later than the next business day.

Can I track my order?

Yes. We will email you a UPS Tracking Number when we your product has shipped.

What is the shipping process? 

If you choose to have an item shipped, you will first receive an order confirmation email. You will receive a tracking number with a link to the courier's web page when the order leaves our store. Finally, the courier will send you a text message or email to inform you of the delivery.

What is the in-store pickup process?

If you have chosen in-store pickup, your item will be pulled from the self and stored for you in our Customer Service Department. Please bring your order confirmation number and identification. If you place your online order the same day you intend to pickup your item, please call us at 208-297-7943 so we can make sure your item is ready for pickup when you arrive.