Returns/Warranty

GENERAL RETURNS/EXCHANGES (the short version)*

We want you to love our products as much as we do. If for any reason you’re not 100% satisfied with your purchase within 30 days, just send it back (or stop on by the store) for an exchange or refund, whichever you prefer. If mailing a return, please include a short note explaining why the product did not meet your needs. We do not refund product from our 'sale' page, but in-store credit or an exchange are accepted.

With that said, there are few things we do not return for health or safety reasons:

  • used cycling/tri shorts/shoes
  • nutrition products
  • any product that has been user-altered

 

SADDLE RETURNS/EXCHANGES

Our fantastic Saddle Demo Program is designed to remove the financial burden of finding the right bicycle saddle. We compliment our demo program with a '3 Month Comfort Warranty' on any saddle purchase. 

 

WARRANTY RETURNS

We sell some of the highest quality triathlon gear on the planet, but sometimes bad things happen to good gear. If you feel like a product you purchased from us has a warranty issue, please contact us so we can make it right. Most of the product we sell comes with an extended manufacturer warranty. Please check the individual item for full warranty details. 

 

WARRANTY CONTACT

Antonio Gonzalez
Tri Town 1517 1/2 N. 13th St.
Boise, ID 83702
208-297-7943
antonio@tritownboise.com

 

*Addition details of our return policy can be found at checkout.